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Owned and operated by Grill Gear Market, we are happy to help with orders, product questions, or anything grill-related.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How do I track my order?
Once your grill or accessory ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment every step of the way to your backyard.
What is your return policy?
We offer 30-Day Returns on eligible items. If your grill or outdoor gear does not meet your expectations, please refer to our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model?
Yes, exchanges are available within our return window. If you ordered a propane gas grill but need a charcoal or pellet grill instead, contact our team and we will walk you through the process.
How do I choose between a charcoal, gas, or pellet grill?
It depends on your cooking style. Charcoal grills deliver classic smoky flavor, gas grills offer quick ignition and temperature control, and pellet grills provide versatile wood-fired cooking with set-and-forget convenience. Our team is happy to help you find the right fit.
Do your grills require assembly?
Most grills arrive with some assembly required. Each product listing includes details on what to expect, and many models come with clear step-by-step instructions designed for at-home setup on your patio or deck.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our team aims to answer every email and message within one business day.
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30-Day Returns
Not the right fit for your backyard setup? Return eligible items within 30 days per our Return Policy.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
